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Why Automation? 5 Reasons to Automate your Business Processes

Business Automation could sound overwhelming, but it offers scalable benefits to modern enterprise. Here are 5 reasons why you should consider automating your business.

In the business world, there is always scope for improvement. Enterprises are constantly looking for ways to improve performance levels and gain an edge over the competition.

Many businesses worldwide are adopting process automation as a key strategy to stay ahead in the run. When we talk about automation, it usually gives a picture of robots and machines replacing human resources in an organization. Many small enterprises also think that automation is only for big enterprises, since it is an expensive affair.

These are all just myths. The truth is; automation simplifies human activities and it actually reduces operational costs in the long run. Also, a business of any size and nature can automate its processes and improve performance significantly. If you’re still not convinced, here are five key benefits of automating your business processes.

1. Cost Effectiveness
Far-sighted entrepreneurs consider automation as a strategic investment rather than expenditure. Once the initial implementation costs are covered, business process automation proves to be a worthy investment. Automating redundant activities reduces the need for extensive labor, minimizes paperwork expenses, overhauling and maintenance costs.

2. Time Saving
Business process automation is all about simplifying day-to-day recurring activities by letting machines and software do them for you. For instance, humans spend hours together testing application performance and generating reports. By introducing automated testing, test cases can be executed within minutes, saving massive time and efforts. Automation leads to faster processing of voluminous tasks and reduced turnaround timelines.

3. Enhanced Workflow Efficiencies
A reduction in enterprise costs and the time involved in executing operational activities leads to improved workflow efficiencies. As automation takes care of recurring and monotonous tasks, employees can focus their attention towards core business processes and revenue generating activities. Automating business processes allows enterprises to achieve more results with fewer efforts.

4. Accuracy and Consistency in Operations
A huge drawback associated with manual processing is the possibility of errors. Humans tend to make errors; especially when there are huge volumes involved. Manual processing is also inconsistent, as there are chances of missing some steps. Automation eliminates the chances of errors, leading to enhanced accuracy. It also follows a standard operating procedure, ensuring consistency in performing tasks.

5. Reduced Employee Turnover
In contrast to the myth related to automation; many enterprises have experienced a reduction in employee turnover since the introduction of automation. Executing recurring activities on a daily basis gets mundane and monotonous for employees. Automation solves this problem and allows people to take up more challenging and rewarding activities, leading to employee satisfaction. Satisfied employees tend to perform better and stay with organizations for longer times.

Enterprises worldwide are adopting automation solutions across various departments to streamline business operations. Some of the key areas where automation software and tools are being used widely are customer support, marketing, social media engagement, administrative activities, sales and analytics. Regardless of the size or nature of your business, introducing automation can prove to be a winning strategy and transform your business significantly.

5 reasons why your business needs an AI chatbot

Artificial Intelligence and chatbots are not a recent invention. They date way back to the 1960s when the world’s first virtual assistant, ELIZA was created to enable man-to-machine conversations. So why all the hype now? Why is there a new-found love for intelligent chatbots in the current digital territory?

Customers today are not merely looking for a product or service anymore. They are looking for a user experience. The reason why Siri and Alexa became an instant hit is because they are smart vitual assistants; they offer value to the customer with a human touch to it. From setting an alarm, to booking a cab and playing your favorite music, they can do it all within seconds and understand diverse human intentions and communicate accurately. And that’s what has brought businesses to realize that their customers are ready for eBots, and they should buckle up soon.

Companies have started adopting industry based chatbots, which are capable of interacting with humans via text or voice platforms. Bots are not just a fun, easy to use, and useful invention, there’s a lot more to it. If you’re considering integrating your business with a smart chatbot, here are five compelling reasons you should.

Chatbots are the new face of customer support
People find it easier to send a quick message than waiting in an unending queue on a helpdesk call to get their queries resolved. Chatbots are comparatively user-friendly. They are emerging as the new face of digital customer service, as they are a tangible and quick medium to reach out to get queries resolved.

Massive cost reduction
Virtual assistants are not just cost effective to build; they minimize operational costs and the total cost of ownership (TCO) substantially after implementation. Companies who have already implemented chatbots agree that it is definitely reducing business costs. Studies reveal that by 2022, artificial intelligence is expected to reduce operational costs by a whopping $8 Billion.

Optimizing internal support processes
Apart from being a revolutionary concept on the customer support front, chatbots are also changing the way internal or tech support systems work within organizations. Chatbots are a great way to automate technical or HR related processes for employees and delivering maximum employee satisfaction.

Personalized service delivery
Enterprises often get skeptical about chatbots because they’re not sure if they’re sophisticated enough to serve their business or industry requirements. Thankfully, there have been a lot of improvements in AI based virtual assistants which help businesses deliver pleasant and personalized industry-specific services, and major service niches are now successfully drifting off to eBots.

Online brand engagement
Customer satisfaction and brand image go hand in hand. As long as your customers are satisfied, your brand image is maintained. eBots are loaded with features such as round the clock customer interaction, predictive nature and human-like approach which enhance the online brand engagement. If you’re willing to be an industry leader, engage your customers effectively with your brand through AI powered chatbots.

Conclusion:
Artificial intelligence and chatbots are taking up a considerable space in diverse industries including insurance, banking, travel, healthcare, retail and education. These are just some key factors that are making chatbots so popular nowadays, but with AI, possibilities are endless. Enterprises across the globe are embracing eBots to work with their manpower to build a strong, efficient and smart workforce. Why don’t you make your move now?

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